About the Role
Zenith is looking to recruit an experienced AI & Microsoft Training Specialist to join our growing Apprenticeship team.
In this role, you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for both learners and employer partners.
Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing our AI and automation apprenticeship pathways, including:
· Level 3 AI Integration Digital Support Technician
· Level 4 AI & Automation Practitioner
Working closely with the wider apprenticeship delivery team, you will ensure high-quality teaching, learning and assessment while helping learners and employers embrace Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working. You’ll be responsible for translating technical capability into practical, real-world business impact.
Key Responsibilities
AI Programme & Apprenticeship Delivery
· Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes.
· Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities.
· Support learners throughout their journey, including onboarding, progression and End Point Assessment preparation.
· Maintain a strong focus on learner achievement, progression and outcomes.
Curriculum & Content Development
· Design and develop engaging learning content aligned to apprenticeship standards.
· Create blended learning materials including workshops, digital learning modules, practical labs and video content.
· Deliver training covering:
o Microsoft 365 productivity tools
o Microsoft Copilot and workplace use cases
o Copilot Studio and introductory automation solutions
· Continuously improve content based on learner feedback, employer input and performance data.
Training Delivery & Facilitation
· Deliver training through:
o Classroom-based sessions
o Virtual delivery via Microsoft Teams
o One-to-one and small group coaching
· Facilitate practical learning experiences that enable learners to:
o Apply Microsoft tools effectively in the workplace
o Improve productivity through Copilot
o Build simple solutions using Copilot Studio
· Adapt delivery methods to meet varying learner and employer requirements.
AI Adoption & Workplace Application
· Support employers to adopt and embed AI technologies within their organisations.
· Deliver practical training covering:
o Prompt engineering fundamentals
o Workflow optimisation using AI
o Automation opportunities through Copilot Studio and related technologies
· Promote responsible AI usage, including governance, ethics and data protection considerations.
Learner Support & Progress Monitoring
· Monitor learner progress and provide regular feedback.
· Conduct reviews to ensure learners remain on track.
· Identify and overcome barriers to learning.
· Support safeguarding and wellbeing requirements.
Stakeholder & Employer Engagement
· Build strong relationships with employer partners.
· Support training needs analysis activities.
· Advise employers on AI adoption and digital skills development.
· Work collaboratively with business development and curriculum teams.
Quality Assurance & Compliance
· Maintain accurate learner records in line with ESFA requirements.
· Ensure delivery meets Ofsted quality standards.
· Participate in internal quality assurance activities and audits.
· Contribute to continuous improvement initiatives across apprenticeship provision.
Professional Development & Innovation
· Keep up to date with developments in Microsoft technologies, AI and automation.
· Continuously enhance your own knowledge and delivery capability.
· Support the development of new AI and digital programmes.
· Act as an advocate for innovation across the Apprenticeships team.
Knowledge, Skills & Experience
Essential
· Level 5 qualification or equivalent industry experience.
· Experience delivering training within apprenticeships or workforce development.
· Strong knowledge of Microsoft 365 applications.
· Good understanding of Microsoft Copilot and workplace productivity tools.
· Experience supporting learners to achieve structured learning outcomes.
· Strong communication, coaching and facilitation skills.
· Ability to work independently and manage priorities effectively.
· Excellent stakeholder engagement and relationship-building skills.
· Proactive, adaptable and solution-focused approach.
Desirable
· Experience delivering AI or digital apprenticeship standards.
· Experience with Copilot Studio and Power Platform technologies.
· Knowledge of prompt engineering and AI adoption strategies.
· Understanding of automation tools and workflow design.
· Awareness of apprenticeship funding and compliance requirements.
· Teaching or training qualification (AET, CET, DET or equivalent).
· Relevant Microsoft certifications.
Personal Attributes
We’re looking for someone who is:
· Passionate about AI, digital skills and workforce development
· Learner-focused and committed to delivering high-quality outcomes
· Innovative and forward-thinking
· Detail-oriented and quality-driven
· Resilient, adaptable and professional
· Committed to continuous improvement and personal development
Role Requirements
· Based within the UK, with the ability to travel when required.
· Remote role with attendance at our Tyne & Wear office once per month.
· Full UK driving licence.
· Access to a vehicle.
This is an exciting opportunity to help shape the future of AI and automation training while working with learners and employers to drive meaningful digital transformation.
