Zenith Training Ltd (“Zenith”, “we”, “our” or “us”) is committed to protecting the privacy and security of the personal information we hold. 

This Privacy Notice explains how we collect, use, store and protect personal information when you: 

• Visit our website 

• Enquire about our services 

• Apply for an apprenticeship, training programme or qualification 

• Become a learner, employer, client, supplier or partner organisation 

• Contact us by telephone, email, social media or through our website 

• Use any of our services 

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). 

2. Who We Are

If you have any questions about this Privacy Notice or how we process your personal information, please contact us using the details above. 

3. Information We Collect 

Depending on your relationship with us, we may collect the following personal information: 

Personal Information 

• Name, address, telephone number, email address, date of birth, National Insurance number, employer details, emergency contact details 

Learner Information 

• Application and enrolment information, qualifications and education history, assessment and achievement records, attendance records, learning support requirements, apprenticeship documentation, employer information where applicable 

Special Category Data 

In limited circumstances, we may process: 

• Health information, disability information, equality, diversity and inclusion information, criminal conviction information where required by law or funding rules 

Website Information 

When you visit our website, we may collect: 

• IP address, browser type and version, device information, website usage information, cookie preferences 

4. How We Collect Information

We collect information: 

• Directly from you 

• Through website enquiry forms 

• Through apprenticeship and training applications 

• Through email and telephone communications 

• During enrolment and onboarding processes 

• Through learner reviews and assessments 

• From employers where appropriate 

• From awarding organisations and funding bodies 

• From publicly available sources where relevant 

5. How We Use Your Information 

We use personal information to: 

Deliver Training Services 

• Process applications and enrolments, deliver apprenticeship and training programmes, assess learner eligibility, register learners with awarding organisations, monitor progress and achievement, provide learning support, issue certificates and qualifications 

Meet Contractual and Funding Requirements 

• Meet obligations to funding bodies, manage apprenticeship funding requirements, verify learner eligibility, maintain learner records, complete statutory reporting 

Communicate With You 

• Respond to enquiries, provide learner support, send important service updates, manage employer relationships 

Improve Our Services 

• Evaluate programme effectiveness, monitor quality and compliance, improve website performance, develop new services and resources 

Marketing 

Where permitted by law, we may send information regarding: 

• Training opportunities, apprenticeship programmes, events and workshops, industry developments, other services we believe may be of interest 

You may opt out of marketing communications at any time. 

6. Lawful Basis For Processing 

We process personal information under one or more of the following lawful bases: 

Contract 

Where processing is necessary to: 

• Deliver training programmes, administer apprenticeships, provide services requested by you or your employer 

Legal Obligation 

Where processing is necessary to comply with: 

• Education and skills legislation, funding requirements, safeguarding obligations, employment legislation, tax and financial regulations 

Legitimate Interests 

Where processing supports: 

• Business administration, service improvement, quality assurance, fraud prevention, information security 

Consent 

Where consent is required, including certain marketing activities and specific uses of special category data. 

You can withdraw your consent at any time. 

7. Who We Share Information With

We may share information with: 

• Awarding organisations, End Point Assessment Organisations, employers, funding bodies, government departments and agencies, Ofsted and regulatory bodies 

• Professional advisers, IT service providers, learning management system providers 

• External auditors and quality assurance partners 

We only share information where there is a lawful basis to do so and appropriate safeguards are in place. 

8. International Transfer 

Some of our service providers may process information outside the United Kingdom. 

Where this occurs, we ensure appropriate safeguards are in place to protect personal information, including approved contractual arrangements and other recognised legal mechanisms. 

9. How Long We Keep Information 

We only retain personal information for as long as necessary. 

Retention periods may vary depending on the type of information and legal requirements. Examples include: 

• Learner records in accordance with funding and regulatory requirements 

• Financial records for a minimum of six years 

• Marketing preferences until consent is withdrawn 

• Website analytics data in line with system settings and business requirements 

Where retention periods expire, information will be securely deleted or anonymised. 

10. Protecting Your Information 

We are committed to ensuring the security of your personal information. Measures include: 

• Secure IT systems, password protection and access controls, staff training and awareness, secure document storage, regular monitoring and security reviews 

Whilst we take appropriate steps to protect information, no method of internet transmission can be guaranteed to be completely secure. 

11. Your Rights

Under UK GDPR, you have the right to: 

• Access your personal information 

• Request correction of inaccurate information 

• Request deletion of information in certain circumstances 

• Restrict processing in certain circumstances 

• Object to processing 

• Request transfer of your data where applicable 

• Withdraw consent where processing is based on consent 

• Challenge certain automated decision-making activities 

Requests should be submitted to: info@we-are-zenith.com 

12. Complaints

If you have concerns about how we handle your information, please contact us first so that we can try to resolve the matter. 

You also have the right to complain to the Information Commissioner’s Office (ICO): 

The ICO is the UK’s independent authority responsible for upholding information rights. 

13. Equality, Diversity & Inclusion 

As part of our commitment to equality, diversity and inclusion, we may collect information relating to protected characteristics. This information is used to: 

• Meet legal and contractual obligations 

• Monitor equality and diversity 

• Improve accessibility and learner support 

• Produce anonymised management information 

Such information is handled confidentially and, wherever possible, reported only in an aggregated or anonymised format. 

14. Cookies

Cookies are small text files that are placed on your device when you visit our website. They help the website function effectively and provide information about how visitors use the site. 

Types of Cookies We Use 

Strictly Necessary Cookies 

These cookies are essential for the operation, security and accessibility of the website and do not require consent. 

Analytics Cookies 

These cookies help us understand: 

• How visitors use our website, which pages are most frequently used, how users interact with website content 

This information helps us improve the user experience. 

Functional Cookies 

These cookies remember your preferences and settings to improve your experience. 

Marketing Cookies 

Where used, these cookies help us measure campaign effectiveness and tailor communications. 

15. Cookie Consent

When you visit our website, you will be presented with a cookie banner that allows you to: 

• Accept all cookies 

• Reject non-essential cookies 

• Manage your cookie preferences 

Non-essential cookies will only be placed on your device once consent has been provided. 

16. Managing Cookies

You can manage or withdraw your cookie consent at any time through the cookie settings available on our website. 

You may also control cookies through your browser settings. 

Please note that disabling some cookies may affect website functionality and your user experience. 

17. Changes To This Privacy Notice

We may update this Privacy Notice and Cookie Policy from time to time to reflect changes in legislation, guidance, technology or our services. 

The latest version will always be available on our website and the review date will be updated accordingly. 

Contact Details