Four Steps to Your First Apprentice
Work through these in order. Once you’ve given us permission in step 2, we can help with parts of steps 3 and 4 on your behalf.
Create Your Account
Register on the apprenticeship service, add your PAYE scheme and accept the employer agreement with the Department for Education.
Tip: the service now uses GOV.UK One Login, so the sign-in screens may look slightly different from the video. The steps are the same.
Add We Are Zenith As
Your Training Provider
In your account, go to Your training providers, then Add a training provider. Search for us using our UKPRN: 10065551. Searching by name? We’re listed as Zenith Training. Searching “We Are Zenith” won’t find us. You’ll then choose what we can do for you. We recommend allowing us to:
- add apprentice records
- reserve funding on your behalf
Good to know: this doesn’t give us access to your funds, and you can change permissions at any time.
Reserve Your Funding
If you don’t pay the apprenticeship levy, you’ll need to reserve funding before your apprentice starts. Choose the apprenticeship and a start month, and you’re done.
Levy payer? You can skip this step. Your funds are managed in the Finance section of your account.
Add and Approve Your Apprentice
Once you’ve recruited, your apprentice’s details are added to your account. If you’ve given us permission, we’ll add them and you’ll get an email asking you to check and approve.
You’ll also need an apprenticeship agreement and commitment statement in place. We’ll guide you through both.
Frequently Asked Questions
I've tried to create an account, but our organisation already has one
This happens a lot. Someone in your organisation may have set up an account years ago, sometimes for a previous apprentice or by a colleague who has since left.
First, ask around HR, finance or payroll in case someone still has access. If no one does, you’ll need to contact the apprenticeship service helpdesk on 08000 150 600 to regain access.
Unfortunately we can’t help with this one. Only the helpdesk can access or change an existing account.
Does giving you permission mean you can access our funds?
No. Permissions let us complete certain tasks in your account, like reserving funding and adding apprentice records. They don’t give us access to your money, and you can change or remove them at any time.
Do I need to reserve funding?
Only if your organisation doesn’t pay the apprenticeship levy. Levy-paying employers can skip this step.
I can't find you when I search for a training provider
Search for Zenith Training or use our UKPRN, 10065551. We don’t appear under “We Are Zenith”.
Who in my organisation should set up the account?
Someone with authority to act on your organisation’s behalf, as they’ll be adding your PAYE scheme and accepting the employer agreement. You can invite other colleagues to the account afterwards.
The screens look different from the videos
The government videos were recorded before the service moved to GOV.UK One Login, so the sign-in screens have changed. The steps after signing in are the same.
Still Looking For Support?
