Level 3
18-24 Months
Nationally Recognised
Level 3 AI Integration ( Digital Support Technician) Pathway
This cutting-edge apprenticeship prepares you to support digital transformation and AI integration in organisations. You’ll learn to implement AI tools, troubleshoot technology issues, train users, and ensure effective adoption of digital solutions and automation technologies.
Who is it for?
Tech-enthusiastic individuals interested in artificial intelligence and digital transformation. Perfect for those who enjoy problem-solving, technology, and helping organisations leverage AI to improve operations.
Key learning areas
Apprentices will develop technical and support capabilities across AI implementation, digital user support, and data management. The programme focuses on deploying and maintaining AI and automation tools, providing effective technical support and user training, and ensuring data is managed securely and ethically. Apprentices will gain practical experience in troubleshooting digital platforms, supporting business users, and applying data protection and cybersecurity principles to support safe, compliant, and efficient digital operations.
AI & Automation Implementation
Learn to deploy AI tools, configure chatbots, implement automation solutions, and support machine learning applications that enhance business processes and productivity.
Digital Support & User Training
Develop skills to troubleshoot technical issues, provide helpdesk support, create user documentation, and train staff on AI tools and digital platforms.
Data Management & Security
Understand data handling for AI systems, privacy compliance (GDPR), cybersecurity basics, and ethical considerations in AI deployment and usage.
Assessment
End-point assessment including a practical project implementing an AI solution, professional discussion, and demonstration of technical competencies in digital support.
Popular questions
What are the entry requirements?
Typically 5 GCSEs at grades 9-4 (A*-C) including English and Maths. Interest in technology and AI helpful but no prior programming experience usually required.
Will I earn a salary during the apprenticeship?
Yes, typically £16,000-£24,000 annually depending on location and sector. Technology apprenticeships often offer competitive salaries due to demand for digital skills.
How much time will I spend in training vs. working?
20% dedicated to learning (technical training, AI courses, certifications), with 80% working on real projects, supporting users, and implementing digital solutions.
What career opportunities will I have after completion?
Progress to AI Specialist, Digital Transformation Consultant, IT Support Manager, Systems Analyst, or pursue further qualifications in data science or software development.
Can I do this apprenticeship if I'm already working IT Support?
Yes, if you’re in IT support and want to specialise in AI and digital transformation, this provides structured training in emerging technologies.
What support will I receive during the apprenticeship?
Technical mentor, access to online learning platforms, vendor certifications (Microsoft, Google, AWS), regular skills reviews, and support from experienced IT professionals.
What industries can I work in as a Digital Support Technician?
Technology companies, financial services, healthcare, retail, manufacturing, professional services, public sector, and any organisation undergoing digital transformation.
Will I learn programming?
Some basic coding (Python, JavaScript) may be covered for automation tasks, but the focus is on implementing and supporting AI tools rather than developing them from scratch.
Are you interested
in this apprenticeship?
Get in touch and complete the form below, we would love to hear from you!
