Aura Infection Control is looking for a motivated and enthusiastic Business & Digital Support Apprentice to join our growing team. This is an exciting opportunity to gain hands-on experience across both business administration and digital development. As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
The Company:
Aura Infection Control is the market leader in dental infection control products and solutions, as well as a leading UK infection control supplier. Combining innovative, effective and world class products with our first class in house knowledge, we are here to help all dental practices and businesses operate a safer and cleaner service.
What you’ll do at work:
Responding to customer queries regarding their subscription, data or certification status
Answering the phone and supporting customers, directing the call to the correct department
Processing customer payments promptly and abiding by data protection rules
Communicating with other departments to ensure smooth processing
Meeting quality, delivery, budget and environmental objectives
Performing accurate processing of data onto various systems
Filing paper and email data records in line with data protection laws
Responding to and dealing with customer complaints
Dealing with incoming and outgoing post
Answering telephone, email and social media enquiries
Typing up documents (e.g., letters, reports and minutes)
Stock taking and reordering supplies
Making travel arrangements for staff
Supporting the development and maintenance of internal software systems
Helping identify opportunities to incorporate AI tools and improve processes
Troubleshooting basic technical issues and providing user support where needed
The candidate:
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem-solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
GCSE in English & Maths
