As a letting agent we want to provide customers with all the services they require during the lifetime of their property investment. Our property management team looks after tenants and landlords once they’ve been let. As a letting agent we want to provide customers with all the services they require during the lifetime of their property investment. Our property management team looks after tenants and landlords once they’ve been let.
About The Employer:
Founded in 2007 by brothers Chris and Nigel, NGU was born from personal experience, deep-rooted passion, and a clear mission: to do estate agency differently. With backgrounds in finance, investment, and property management — and having built a personal portfolio of over 150 properties — we know first-hand what it takes to succeed in the property market. Today, we manage more than 700 properties and help homeowners and landlords across the North East unlock the full potential of their property.
What you’ll do at work:
Liaising with tenants when it comes to maintenance queries
Liaising with landlords – giving updates on any property issues
Returning missed calls/voicemails
Admin tasks – post, letters, general administration, and other day-to-day tasks
Resolving customer queries, acting as the first point of contact by answering calls, delivering a high standard of customer service, and efficiently handling and responding to a wide range of enquiries.
Requirements:
GCSE English (Grade 4) essential
GCSE Maths (Grade 4) essential
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Course contents
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
