We’re seeking a Customer Service Advisor Apprentice at Apex Radio Systems to support our technical department in delivering an exceptional service experience to our valued customers. If you’re confident on the phone, highly organised, and thrives in a dynamic, target focused environment, we’d love to hear from you.
Work
- As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Managing follow-ups, diaries, and general administrative duties
- Handling and liaising with customers on a range of technical queries via multiple communication channels
- Preparing and configuring radio equipment and accessories in line with specific order requirements
- Maintaining accurate customer records using Sage and CRM systems Despatching orders to customers via courier, post, and Apex delivery where required
- Preparing and issuing customer documentation, including despatch paperwork
- Maintaining a clean, organised, and safe working environment
- Communicating effectively with colleagues and other departments on job-related matters Supporting the achievement of organisational and departmental targets
- Supporting the achievement of organisational and departmental targets
- Managing follow-ups, diaries, and general administrative duties
- Essential qualifications
- GCSE English (Grade 4) essential
- GCSE Maths (Grade 4) essential
- Check your travel to work
- Course contents
- Let the company know about other relevant
- qualifications and industry experience you have.
- They can adjust the apprenticeship to reflect what you already know
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Patience
About this company
- Our main business lies in the hire and sale of high quality two-way radios and associated communications equipment, including body-worn cameras.
Established in 1990, Apex has grown considerably and has three offices; our main HQ is based in Gateshead, where our Customer Service, Accounts, Admin, Sales, Marketing and Management Team work. - We also have two additional sites: a large depot in Teesside for our Engineering Team and another southern depot in Cardiff, Wales, where ,some Sales, Admin and Engineering staff are based
Company Benefits
- Full training and ongoing support
- A supportive, close-knit team environment where you’re valued
- Opportunities to develop your skills in customer service, engagement and administration
